Shipping & Returns

All orders are shipped by 2Go Express. To track your package you may visit: https://express.2go.com.ph/

 

Shipping, Delivery and Store Pickup Limitations
After an order is placed and payment is made, you have the following delivery options:
1.) Delivery
We have engaged independent service providers to deliver the Products to your
designated address. To avoid delay or cancellation of delivery, you have to ensure that you are compliant with the independent service provider’s shipping restrictions and its terms and conditions. If you will not be personally available to receive your delivery, please provide an authorization letter and a copy of your ID to an authorized representative for timely releasing of your order.
2.) Store Pickup
Products purchased which are for store pick-up are subject to the store/branch’s pick-up guidelines and restrictions.
Delays may unfortunately occur due to high volume of orders, logistics limitations, geographic restrictions, inclement weather and other instances that are beyond our control. However, we will do our best to prepare your orders and have them ready for your pick up or deliver them the soonest we can.


Return Policy
Return and exchange of Products are subject to our Return and Exchange Policy.
Customers may return and exchange items under the following conditions:
1. Return and exchange is within a period of 30 days from date of receipt of item
2. Accompanied by the original receipt, and
3. Item is unused, in its original packaging and box intact
4. Shipping cost or cost of delivery will not be refunded.


VALID REASONS FOR RETURN AND EXCHANGE:
1. Defective items unless defect is caused by misuse or mishandling of items by customer
2. Wrong item is delivered.
*For sanitary and hygienic reasons, socks, stockings, and similar items will not be accepted for return or exchange
Generally, merchandise returns and replacement is subject to company policy and procedures and it should be coordinated with our authorized representative in our FB page or with our Store Authorized Officer in the Bata Shoes store where item is purchased.

All return/exchange of items will be done through the Bata Shoes store where item is purchased. If the replacement item is lower in price, no refund will be given. You will settle any excess amount if the price of the replacement item is higher.1

Refund Policy
In the event that we cancel your order for reason beyond our control, we will refund the amount you paid for the item, net of discounts. For credit card charge back, it may take longer as it will be highly dependent on your credit card issuing bank. We recommend checking your next billing statement for validation.

 

For further inquiries, contact us.

Corporate Office Address:
SM Corporate Offices, J.W. Diokno Blvd,
Mall of Asia Complex Pasay City,
Metro Manila, Philippines 1300

Contact Number:
+63 2 8831 8000

Email:
ecommerce.bata.ho@smretail.com